Support
We’re here. Write us.
Billing, Couple Link, deletions, a prompt that felt off — send the form. We read every note and reply to the email you leave.
Quick answers
Before you write
- How do I cancel or manage Pro?
- Apple handles billing. On iPhone: Settings → your name → Subscriptions → Smolder. Cancel anytime; you keep Pro until the period ends. We can’t refund App Store charges from here.
- How does Couple Link work?
- Each of you signs in with Apple, then one person creates an invite and the other joins. That pair unlocks Dual, Whisper, Soft Spots, and Love Notes across phones. Play still works on one phone without linking.
- How do I delete my data?
- In the app: You → Delete account (or Settings → Account). That permanently deletes your Sign in with Apple cloud account immediately. If you already deleted the app, use the form on this page and pick “Delete my data.”
- Is Whisper private?
- Yes. Whisper syncs only between the two linked accounts. Nearby mode is an extra phone-to-phone option when you are together. There is no public feed or stranger chat.
- How do I report a content concern?
- Use the form and choose “Content concern.” Include enough detail for us to find it. If it involves something your partner shared, say so — we treat those reports carefully.
Need the legal pages? Privacy, Terms, Delete my data, or Content guidelines.